Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
o start a return, you can contact us at info@plexyastore.com. Please note that returns will need to be sent to the following address: Please note that print-on-demand (POD) products are fulfilled and shipped directly by our production partner (Printify). Returns for POD items must be initiated by contacting us at info@plexyastore.com — we will coordinate the return process with our fulfillment partner on your behalf.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@plexyastore.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Digital Products — Waiver of Right of Withdrawal
In accordance with Article 16(m) of the European Consumer Rights Directive, the 14-day right of withdrawal does not apply to digital content (including digital downloads, e-books, courses, or other digital products) where the supply has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal. By completing your purchase of any digital product and clicking "Buy now", you expressly consent to the immediate supply of the digital content and acknowledge that you will lose your right of withdrawal once the download or streaming has begun.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@plexyastore.com